Cookie Policy

This cookie policy explains what cookies are and how we use them on our website. You should read this cookie policy carefully so you can understand what type of cookies we use, the information we collect using the cookies and how that information is used. By using our website you are agreeing that we can use cookies in accordance with this cookie policy. This cookie policy should be read together with our Privacy Policy, which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who are we?
We are Hill Robinson, a leading independent yacht management service provider, offering unparalleled services to international clientele worldwide to assist in running yachts safely and efficiently. For more information, please visit hillrobinson.com/about-us.

Which website does this policy apply to?
This cookie policy relates to your use of our website, hillrobinson.com.

On our website we may link to other websites owned and operated by third parties. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

What are cookies?
Cookies are small text files which are placed and stored on the browser or hard drive of your computer or device when you visit our website.

We use cookies to distinguish you from other users of our website and to provide a browsing experience that is unique to you. Cookies are used by us so that our website can remember what you have done whilst browsing, which helps us to provide you with a positive browsing experience and to improve our website.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

What type of cookies do we use?
Cookies can be in the form of session cookies or persistent cookies. Session cookies are deleted from your computer or device when you close your web-browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date. We use the following cookies:

• Analytical/performance cookies:
  These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
• Targeting cookies:
  These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. These cookies allow you to share and send information to other websites.
• Functionality cookies:
  These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, such as greeting you by name and remembering your preferences. It also allows for live chat support during your browsing experience.

What kind of information do we collect by using cookies?
When you visit our website, we may automatically collect the following types of information from you: your internet protocol (IP) address, your login information, time zone setting, operating system and platform, information about your visits including the URL you came from, your country, the search terms you used in our website, products you viewed or searched, page response times, download errors, length of visits to certain pages, page interaction information, (such as scrolling, clicks, and mouse-overs) and the methods used to browse away from the page.

Consent to use cookies and changing settings
We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

You can withdraw any consent to the use of cookies or consent to the use of cookies using the buttons below. After making a change, it may be necessary to refresh the page for all the updated settings to take effect.

Third party access to cookies
We use a number of trusted third-party services that may set and access cookies on your device through our website. These cookies are used strictly for the purposes described in this policy; such as analytics, marketing, security, and improving user experience.

The third parties that may access cookie data include:

• Google Tag Manager – manages cookies and tracking tags used across the site.
• Google Ads – helps track ad conversions and enables remarketing.
• Google Analytics – collects anonymised data to help us understand how visitors use our website.
• Google reCAPTCHA (v3) – helps detect and prevent abusive traffic (e.g. bots) while remaining invisible to users.
• Pardot (Salesforce Marketing Cloud Account Engagement) – tracks visitor behaviour for marketing automation and lead generation.
• YouTube – sets cookies when videos are embedded and viewed, to optimise playback and recommend content.
• Vimeo – may set cookies for video performance, analytics, and player preferences.
• Meta Pixel (Facebook Pixel) – monitors activity on our site to help us measure and optimise Meta advertising.
• Microsoft Clarity – records session data (e.g. clicks, scrolls) to help improve website usability.
• Hotjar – provides behavioural insights by tracking user interactions like mouse movements, clicks, and form submissions.

These third parties only have access to their own cookies and are not permitted to use the data for other purposes. No other third party has access to the cookies set by our website.

How do you block cookies?
Most browsers allow you to refuse cookies. You may block our cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can find out more about cookies and how to delete and control them in your browser menu.

If you block our use of cookies, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.

How can we change the Cookie Policy?
We may update this policy from time to time. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.

Review of this Cookie Policy
We keep this cookie policy under regular review. This privacy policy was last updated in July 2024.

How to contact us
Any questions about this cookie policy or the information we hold about you should be sent by email to privacypolicy@hillrobinson.com or by writing to Hill Robinson Group Ltd, 2nd Floor, West Wing, Dorey Court, Admiral Park, St Peter Port, Guernsey, GY1 2HT.