Job information

About the role

Junior IT Support Technician, Monaco

The technician’s primary focus is user support, and the ideal candidate will have a strong working knowledge of Windows and Microsoft 365, as well as a general understanding of internal networks (CCNA certification would be an asset).

The role may involve some hands-on tasks, including installation, integration, and cabling. This position will be based in our Monaco office, with some travel to our Antibes office and occasionally to more remote locations.

Responsibilities may include, but are not limited to: Providing technical support for computer hardware and software.

Resolving staff issues via phone, in person, or remotely. Logging bugs, problems, and enhancement requests.

Performing hardware and software installations, configurations, and updates as needed.

Promptly resolving technical issues using available company resources.

Maintaining accurate accounting of branch company assets.

This includes accounts for purchased hardware.

Work within a globally distributed IT team in a governance framework that is currently evolving.

Bilingualism: French/English. Strong knowledge of Microsoft 365 services, Cisco Certified Network Associate (CCNA), including Intune, SharePoint, and MS Teams.

It is our expectation that the post holder delivers good management and effective results with integrity and professionalism, focusing on the three Goals of Revenue Growth, Business Efficiency, and People Performance underpinned by our five pillars (Sustainable Growth, Business Efficiency, Trusted Partner, Culture, Environment, Social, and Governance).

Hill Robinson believes diversity drives innovation. We are proud to be an equal opportunity employer and welcome applications from candidates of all genders, ethnicities, abilities, backgrounds, and life experiences. Our commitment is to create an inclusive workplace where every individual feels respected, valued, and empowered to thrive.

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