Job information

About the role

Learning & Development Business Partner, CDD Contract, Antibes

This contract is required to address increased activity, resulting in the creation and launch of the L&D Business Partner role in France on a CDD basis.  This role is to ensure appropriate support for an existing team employed outside of France within the Group. The CDD contract term is intended to allow an operational evaluation in France.  The evaluation phase is intended to be for an initial 12 months and is not, at this stage, intended to permanently fill a position linked to the company’s normal and ongoing business activity.

Overall Purpose

The Learning and Development Business Partner will work under the Head of Academy to manage and nurture relationships with our existing client base, ensuring the seamless delivery of agreed-upon programmes and maintaining high service standards. This role will take ownership of day-to-day coordination, project management, and stakeholder engagement for current clients, allowing the Head of Academy to focus on strategic growth initiatives and e-commerce projects planned for 2026.

The L&D Business Partner will:

Ensure timely and professional delivery of client programmes, aligned with agreed objectives and budgets.

Act as the primary point of contact for established clients, maintaining strong relationships and safeguarding client satisfaction.

Coordinate internal teams and preferred suppliers to deliver high-quality learning experiences.

Support the Academy’s commercial goals by reducing reliance on contractors and optimising delivery processes.

By managing operational delivery for existing clients, this role will underpin the Academy’s ability to scale, innovate, and achieve its projected growth targets.

Responsibilities

Reporting to the Head of Academy, the Learning and Development Business Partner will take ownership of day-to-day delivery for existing clients, ensuring programmes meet agreed objectives and are delivered professionally and on time. Key responsibilities include:

• Client Management: Act as the primary point of contact for established clients, maintaining strong relationships and ensuring satisfaction.
• Programme Delivery: Coordinate and oversee the delivery of agreed learning programmes, ensuring content is tailored to client needs and delivered to a high standard.
• Project Coordination: Manage timelines, resources, and stakeholders (including internal teams and preferred suppliers) to ensure seamless execution.
• Quality Assurance: Monitor programme outcomes, gather feedback, and implement improvements to maintain excellence.
• Proposal Support: Prepare clear, accurate proposals for client programmes and updates, ensuring alignment with objectives and budgets.
• Operational Consistency: Ensure common working practices, reporting formats, and deadlines are adhered to across all client projects.
• Risk Mitigation: Reduce reliance on contractors by managing delivery internally wherever possible.

Business Development

• Maintain and strengthen relationships with current clients to ensure continued engagement and satisfaction.
• Identify opportunities within existing accounts for additional services and cross-selling, supporting the Academy’s commercial objectives.
• Prepare clear, accurate proposals for client programmes, including outcomes and budgets.
• Collaborate with internal teams and preferred suppliers to deliver value-added solutions aligned with client needs.
• Provide input into technical and specialist training requirements based on client feedback and operational insights.
• Support the Head of Academy by managing delivery for existing clients, enabling focus on new business development and e-commerce initiatives.
• Collaborate with the wider Crew Services team to align with broader business plans and ensure integrated service delivery across departments.

Competencies

·       Lead, influence and inspire others

·       Actively engage, listen and understand the needs of our clients and internal stakeholders

·       Ability to look ahead and foresee challenges and apply proactive problem-solving

·       Display a ‘can do’ attitude, always aiming to achieve the extraordinary through creativity

·       Understand client service and delivering memorable experiences

·       Have a hunger for success and a passion for magnifying potential in others

·       Financially astute with commercial aptitude

·       Excellent self-management with the ability to prioritise and meet deadlines

·       Ability to collaborate effectively with internal and external stakeholders.