Yacht Manager, France

Hill Robinson was specifically created to manage the operational complexities of the world’s largest superyachts, bringing technical excellence to a full spectrum of services. Today, Hill Robinson offers specialised yacht management, project management for new builds and refit, charter management, corporate services, crew placement, payroll and recruitment, plus a host of other services.

Working in our busy Yacht Operations Department, the Yacht Manager is the centre point for all vessel communications with a range of tasks.

Responsibilities include but are not limited to:

• Principal point of contact for captains; effectively and efficiently communicate with captains, crew and owner representatives.

• Be aware of yacht position (StratumFive), schedule and Owner planning, charters etc and anticipate yachts needs.
• Visit the yacht(s) in person whenever possible
• Together with Yacht Finance, establish and monitor monthly budgets and communicate/anticipate expenditure
• Review/comment accounts and produce monthly, quarterly and yearly owner reports as required
• Coordinate and review insurance, VSAT (and other communications,) vendor and other service contracts and T&Cs.
• Overview yacht administrator work and give guidance when needed.
• Organise regular Client Service Team meetings and ensure minutes are produced and distributed and action points are followed up on.
• Organise regular owner meetings, as and when required.
• Ensure yacht and crew insurances are renewed in a timely manner and internal procedures are followed regarding the renewal process (e.g. premium and cover comparison between 3 providers).

• Supervise the claim handling with the insurance brokers together with the yacht administrator.
  Identify opportunities for business growth.

• Yacht compliance, working directly with Compliance Department, Flag states, Class societies and Port State Control as necessary.
• Review ISM meetings, Audits etc and follow open issues/incidents with the compliance manager through to closure.
• Liaise with the project/technical manager to assist with refit admin work; arrange statutory Class and Flag surveys and attendance. Request refit funds and include

• Support yachts in emergencies including incident/accident reporting and insurance claim coordination.

• Working with the Captain and Crew department, advise on crew vacancies/selection; ensure certification is correctly verified and in line with manning requirements and salary in line with budget.
• Participate in Captain interviews, selection, presentation as necessary.
• Working with the employer, coordinate all captain and crew employment procedures and employment terms.
• Manage and review annual crew appraisals; Conduct Captain appraisals; with the employer advice on disciplinary matters, dismissals; coordination of departures and/or terminations.
• Working with the employer, monitor and approve payroll and communicate changes and/or other issues.
• Oversee crew leave structure / schedules.
• On boarding / off boarding captains, implementing procedures

• Develop relationships with Hill Robinson preferred vendors and contractors and be able to advise yachts as needed.

Skills required:

• Full command of English language – written and spoken
• Working knowledge of French – spoken essential; written and advantage
• Ability to work with Microsoft Office – Work, Excel, Outlook, Powerpoint, Teams, Zoom
• Ability to prepare clear reports and deliver executive summaries.

Personal attributes required:

• Ability to work under pressure often juggling an assortment of tasks and priorities
  Ability to assume responsibility and ownership for the assigned tasks
  Accuracy and attention to detail
• Flexible
• Positive attitude to supporting members of the work group and to the entire team/company
• Good sense of humour